Archive for News
#HAWMC – Day 3: Man-o-grams?
Posted by: | CommentsOK, I missed Day 1 and Day 2. So sue me.
Today’s challenge: create a Yahoo Answers post. Here goes…
QUESTION:
Who invented the mammogram?
ANSWER:
Patrick Panetta and Jack Wennet hold the 1986 patent on mammography. Here’s my suggestion for their next prostate cancer screening:

Most Feared Medical Term: “Uh oh…”
Posted by: | CommentsI’m not by nature a worrier – I tend to educate myself, and then surrender to the process. Sometimes I educate myself and work to drive the process, but you get my drift.
That said, the brainy kids over at The Health Care Blog put up a post about a handy tool created by GE Healthcare that calculates the cost of medical errors based on population estimates. I input the 2009 population of the state where I live, Virginia, and got this:
$316, 642,142.00 – yeeeOUCH.
I don’t know about you, but I think that any fiscally responsible person – public sector or private sector, liberal or conservative, free market or socialist, Coke or Pepsi – should have a vested interest in figuring out how to reduce that whacking huge number…
Disruptive? Me? You Bet Your ***!
Posted by: | CommentsI’ve officially gained the right to use the tag “disruptive” – I’ve joined the ranks on the Disruptive Women in Health Care blog.
The site is a great aggregation of content from a very diverse group. Take a tour. Start here.
Healthcare IT Can Build Patient Engagement
Posted by: | CommentsThe key is to give patients access, and permission to engage. I wear two hats in the healthcare space: patient activist/advocate, and healthcare communications/media consultant.
My healthcare-focused company WellCentrix is building a reputation for understanding both the business (doctors & other providers) and the customer (that would be the patients, not the insurers) side of healthcare.
I attended the Virginia chapter of the Health Information & Management Systems Society’s annual conference last week, and posted a wrap-up report of what I heard there over two days of sessions.
If you’re a patient – and we’re all patients, even doctors are patients – you might want to get some intel on what healthcare IT leaders are doing, thinking, and planning.
Click HERE to find out!
Social Media Engagement & Big Pharma: Key Conversations
Posted by: | CommentsI had the huge privilege of being invited to participate in a panel discussion on health activism & social media at healthcare giant Johnson & Johnson yesterday (Tuesday, Oct. 12, 2010). The other panelists were diabetes activist Allison Blass (@amblass) and rheumatoid arthritis butt-kicker Kelly Young (@rawarrior).
First, that I was asked was a significant honor – for that I have to thank Alicia Staley (@stales) and Jack Barrette (@healthyjack), Founder & CEO of WEGO Health, a powerful online community where health activists and patients connect to help educate and empower each other.
Also in attendance were two other terrific folks from WEGO Health: Marie Connelly and Clay Gran, whose enthusiasm and savvy make me think that WEGO is well on its way to becoming the Google/Yahoo of health activism.
Another big thank you goes to Johnson & Johnson. I, and legions of other communications/PR consultants, have long used J&J’s reaction during the Tylenol poisoning scare in 1982 as a case study in well-handled crisis communications. J&J may have made some goofs in their initial reaction to the recent McNeill Labs recall issue, but that’s a very small bump in a long history of good corporate citizenship.
What I found the most heartening about the discussion – other than the fact that we were having the conversation, which was wonderful in and of itself – were the common themes that emerged:
- Be real, be transparent
- Share actionable, valuable information
- Engage with us as people
- Support the community – yours and the ones you engage with
Each one of us – Allison, Kelly, and yours truly – made those points in the slides we prepared for the session. The beauty part there was we didn’t see each other’s input until the session itself – we were in authentic alignment on each and every issue.
And the J&J team in attendance – brand management leaders, corporate legal eagles, marketing & communications directors – were highly engaged in the conversation, asking questions and seeking clarification that made me think they were planning on taking action on our recommendations.
It doesn’t get any better than that in the corporate communications world.
One point that I felt I had to make during the conversation – which, by the way, stretched to three hours – was that the focus on a cure for cancer was wasting a lot of time and treasure that could be better used to develop meaningful and effective early detection for ovarian, pancreatic, lung, and other cancers that are almost always found too late for life-saving treatment.
Cancer’s a living organism. It evolves and changes. Finding it is more important than curing it – find it, treat it, stay alive.
If someone’s dedicated to the word “cure”, I recommend they work on curing chronic conditions…like diabetes and rheumatoid arthritis.
And share that commitment with their communities on healthcare social media.
That’s my story, and I’m stickin’ to it…
Healthy Eating Customer Service Success Story
Posted by: | CommentsI have had occasion recently to be a little annoyed with one of the grocery chains in my neck of the woods. I’m in Richmond VA, which means that I have a lot of locavore/farmers market options in addition to the usual suspects: Walmart, Food Lion (ick), Martin’s, and Kroger.
This particular story involves Kroger. It has a happy ending.
Commercially-produced cheese – and I’m speaking particularly of cheese from US producers – comes with the risk of ingesting rBHT (bovine growth hormone). rBHT is given to dairy cows at factory dairy farms to increase milk production. They also have to give these cows antibiotics to control the udder infections they get due to overstimulated milk glands. Sounds yummy, doesn’t it?
For those of us who have fought the hormone-positive breast cancer troll, it’s important to be aware of hormones in food – and I’m talking about added hormones, not those that occur naturally in the course of the plant’s or animal’s life cycle.
In my quest for good US cheddar, the kind you can buy without going broke, I’ve settled on Tillamook as the best available choice. It’s labeled rBHT free, tastes wonderful, melts beautifully on a grilled cheese sandwich or a cheese omelet, winner all around.
It’s available at my local Kroger.
Or it WAS available, until late May when I could no longer find it in the cheese display.
No one in the deli department had any clue what I was talking about – and the person who DID know was, of course, never there when I asked.
Finally got a name, and a phone number, and a time when that Knower of All Things Cheese would be in the store.
That day was today. And of COURSE he wasn’t there. But the chef in the deli/prepared foods area was.
The chef (John Jefferson, at the Kroger Ridge Rd. store, for those who like full-disclosure), listened to my tale of cheese frustration and promised to call me with a Final Answer, once he found out what that was.
Turns out it was an IT error (don’t you just love it, as an IT geek, when you get blamed for something like this?) – apparently the automatic ordering system hadn’t been set up properly to re-order Tillamook cheese when supplies ran low.
I enthusiastically bought Tillamook, 8 oz. every couple of weeks, from January to May.
They didn’t re-order.
You do the math
I’ll have more Tillamook in my fridge next Tuesday.
Customer: 1 (gets what she wants)
Kroger: 1 (keeps a customer)
Everybody wins.
Are you listening, Walmart?
Casey’s a Hometown Hero!
Posted by: | CommentsCasey Quinlan, author of the Amazon bestseller “Cancer for Christmas: Making the Most of a Daunting Gift,” is on the list of 100 Hometown Heroes named by Virginia personal-injury law firm Allen & Allen as part of the firm’s 100th anniversary celebration .
Announcing the list, Allen & Allen said, “These are the folks that make Virginia a great place to live and work. We asked and you responded. We received an outpouring of nominations. Through a selection committee, the nominations were narrowed down to 100 Hometown Heroes.”
Casey was nominated as a Hometown Hero in late April: “Casey’s approach to her own cancer treatment has inspired millions. Her advice: be an active participant, not a passive consumer. Her book, Cancer for Christmas: Making the Most of a Daunting Gift, shares the questions she asked her doctors, what she did with the answers, and how she navigated surgery, chemo, and radiation treatment with determination, ferocity, and a large dose of humor.”
Allen & Allen will be recognizing Casey Quinlan and the rest of the Hometown Heroes at a series of events in Richmond, Charlottesville, and Fredericksburg, culminating with a celebration at the Richmond Flying Squirrels game on Wednesday, August 25.







